Mr.Verma has gone on tour to Lucknow. He enters in the Chitra Hotel and goes to the Hotel Reception
Hotel Receptionist Good afternoon, Sir. Can I help you?
Mr.Verma Good afternoon. Can I get a room in the Hotel please?
Hotel Receptionist Have you made a Advance booking, Sir?
Mr.Verma I’m afraid I haven’t done any room reservation. I tried to do hotel online booking. I believe that hotel reservation software was not working then
Hotel Receptionist What kind of a room do you want, Sir? A double room or a single room?
Mr.Verma A single room, pleas Hotel double room
Hotel Receptionist Let me see. (Looking at the register). We are fully booked up at this time of the year. No, we haven’t a single room available, sir.
Mr.Verma But please do try to help me out. I wouldn’t know where else to stay.
Hotel Receptionist would you like to see the hotel Manager, Sir? He just might have some rooms reserved for emergencies.
Mr.Verma Thank you. Can you direct me to the Hotel Manager, Please.
Hotel Receptionist I’ll trace him for you in the hotel. Just a moment, Sir.(Talking into the phone). Please get me the Hotel Manager. He might be in booking office or he might have gone on a round of the hotel. It he is not in the booking office, try the North Indian Restaurant. Thank you
North Indian Restaurant.
Mr.Verma In the mean while, can someone get my baggage out of the taxi?
Hotel Receptionist Why not. Of course. (Tapping a bell for the porter. To the porter.) Please get the gentleman’s bags out of the taxi. (To Mr.Verma) please do sit down. I’ll speak to the Manager of the Hotel about a room for you, Sir.
Mr.Verma What is the room tariff in this hotel.
Hotel Manager at Hotel Reception
Hotel Manager discussing with guest at Hotel Reception
Hotel Receptionist We charge Rs.1000 a day for a single room Sir.(The telephone rings.). Yes, I want to speak to the Hotel Manager. I am speaking from Hotel Reception. Good afternoon. Sir. I have a small problem. There is a guest here who has just arrived from Delhi. He wants a single room and we haven’t any single rooms vacant. Is there some way of helping him out, Sir?
Hotel Manager Just a moment. I’ll come down myself.
Mr.Verma (Approaching the hotel reception desk again). Could you get me a single room?
Hotel Receptionist The Hotel Manager is coming down here and then we’ll see what can be done. Don’t worry, Sir. We’ll try our best to help you out.
Hotel Manager Good morning, Sir. I am the Hotel Manager. What is the problem?
Hotel Receptionist The gentleman here has no reservation but requires a single room. All the rooms are booked up.
Hotel Manager (Looking at the register). How long do you want to stay, Sir?
Mr.Verma Just for one night. I’m catching the afternoon train tomorrow.
Hotel Manager All right. I think we can accommodate you. Miss Prashar, give the gentleman one of the room booked for the German group. Their plane has been delayed and they will now be coming in tomorrow by lunch time. Will that be all right, Sir?
Mr.Verma Thank you very much.
Manager. You are welcome.
Hotel Receptionist Here you sir, Sir. I am giving you a single room on the second floor. Will you please fill in your name and address in the hotel registration book please Thank you.
Mr.Verma Does the room rent include meals also?
Hotel Receptionist No, Sir. Meals are charged separately. Here is your room key. We’ve put you in room 206. The porter will take you bags up to your room. Is there anything else you would like, Sir?
Mr.Verma No. Thank you very much.
Hotel Receptionist It is a pleasure, Sir.
Porter This way, Sir.
Mr.Verma Oh yes, for got to mention. Can I get morning tea at 5o’clock tomorrow morning?
Hotel Receptionist Certainly Sir. We’ll call you at 5 o’clock tomorrow morning, with tea. If you want to eat your meals in the hotel, you can either call hotel registration book, or come down to eat in one of the indian restaurants.
Mr.Verma Thank you again